Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

All Sales Are Final

Once an order is placed through our website or app, it cannot be canceled, returned, or exchanged. We do not accept returns due to a change of mind, so please review your order carefully before completing your purchase.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, you must contact our customer service team at cs@iwellus.com within 48 hours of the delivery date. Please provide the following information:

  • Clear photos showing the issue
  • A description of the problem
  • Your order confirmation number


Refunds or exchanges will not be granted in the following cases:

  • Damage caused by customer misuse or negligence
  • Opened products that cannot be resold (e.g., cosmetics, hygiene products)
  • Failure to report the issue within 48 hours (Store credit may be issued instead)


Refund & Store Credit Processing

  • Refunds will be processed using the original payment method.
  • If the payment was made via bank transfer, you must provide the necessary bank details for a direct refund.
  • Approved refunds typically take 5-7 business days to process.
  • If an issue is reported after the 48-hour timeframe, store credit may be issued instead of a refund.
  • Store credit is typically processed within 3-5 business days after approval.

Return Shipping for Damaged Items

  • If a return is required for a damaged or incorrect item, we may provide a prepaid return shipping label.
  • If a return is requested, the product must be returned in its original condition, or the refund may be denied.

Purchases from Third-Party Retailers

  • If you purchased a product from a retailer, please contact the store directly for returns or exchanges.
  • We do not process returns or refunds for items purchased from third-party retailers.

Legal Liability Disclaimer

  • This policy is subject to change without prior notice.
  • We are not responsible for shipping delays, lost packages, or third-party damages during transit.
  • If incorrect shipping information is provided by the customer, we are not liable for any resulting delivery issues.


If you have any questions, please contact our customer service team at cs@iwellus.com.