All Sales Are Final

Once an order is placed through our website or app, it cannot be canceled, returned, or exchanged. We do not accept returns due to a change of mind, so please review your order carefully before completing your purchase.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, you must contact our customer service team at cs@iwellus.com within 48 hours of the delivery date. Please provide the following information:

• Clear photos showing the issue
• A description of the problem
• Your order confirmation number

Refunds or exchanges will not be granted in the following cases:

• Damage caused by customer misuse or negligence
• Opened products that cannot be resold (e.g., cosmetics, hygiene products)
• Failure to report the issue within 48 hours (Store credit may be issued instead)

Refund & Store Credit Processing

• Refunds will be processed using the original payment method.
• If the payment was made via bank transfer, you must provide the necessary bank details for a direct refund.
• Approved refunds typically take 5-7 business days to process.
• If an issue is reported after the 48-hour timeframe, store credit may be issued instead of a refund.
• Store credit is typically processed within 3-5 business days after approval.
  
  

Return Shipping for Damaged Items

• If a return is required for a damaged or incorrect item, we may provide a prepaid return shipping label.
• If a return is requested, the product must be returned in its original condition, or the refund may be denied.
  
  

Purchases from Third-Party Retailers

• If you purchased a product from a retailer, please contact the store directly for returns or exchanges.
• We do not process returns or refunds for items purchased from third-party retailers.
  
  

Legal Liability Disclaimer

• This policy is subject to change without prior notice.
• We are not responsible for shipping delays, lost packages, or third-party damages during transit.
• If incorrect shipping information is provided by the customer, we are not liable for any resulting delivery issues.

If you have any questions, please contact our customer service team at cs@iwellus.com.